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E-mail: sales@hardwarehd.com

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FAQ

1.What is your Normal Lead Time?
       
Tooling: 2-6weeks
Sample: 2   weeks
Production:4-12  weeks


2. How do you ship?

 
For weight under 10kg,we usually ship by express,like DHL,Fedex.etc
For weight above 100kg,we suggest ship by Sea.
Sure,it will be up to you.


3.What material do you usually use?

HD has supplied parts in Aluminum, Anodized Aluminum, Copper, Brass, Steel, Coated Steel, Plated Steel, and Stainless Steel 

4.How long will you honor your quotations?

HD quotations are good for 30 days unless there is a significant change in the cost of raw material during that period

5.Can you provide prototypes?

Yes. It should be noted that prototype tooling may costs almost as much as production tooling if it need die.
While for some parts can be CNC machining,the prototypes are very cheap.It can be lower to USD100 per item.
Send us the prints.We will reply within 24 hours!


6.Do you work with CAD files?

Auto CAD,Solid-works,PDF.etc are OK!Just send us the drawing.We will work it out!


7.What is your Minimum Order Quantity?

1pc!
Then we are willing to start order from 50pcs,then 100pcs,then 500pcs...
Growing up with you is our dream and what we are doing now.


8.Do you have any support policy for regular clients?


For clients who have done accumlated USD100,000 business with us,we will offer free sample development for
max 3 new item.It means if your new items are simple,usually sample making
cost under USD300, we will bear all the cost including shipping cost,if complex,we will reduce USD300 sample making 
fee.

9.What private policy do you have?


We are here to promise that we will never display our clients' sample,drawing.etc infomation without permission.

If our client is a trade company and we will never contact their clients or do business directly with their clients,even they 
offer us high price!


 

10.How do you pay?What is your company bank account?

 TT,Paypal for sample cost .etc


Company Bank Account

 

NAME OF BENEFICIARY: XIAMEN HENGDA HARDWARE CO.,LIMITED                 

BENEFICARY’S A/C NO.:039********747                                

NAME OF BENEFICIARY BANK:CHIYU BANKING CORP.,LTD XIAMEN BRANCH    

SWIFT: CIYUCNBAXXX          

                    

CORRESPONDENT OF BENEFICIARY BANK:

WELLS FARGO BANK,N.A. NEW YORK,U.S.A  (Formerly known as Wachovia)            

SWIFT CODE:PNBPUS3NNYC                            

CHIPS ABA NO.0509  

 


Now lots of company came accross the fraud,pay to the wrong account and loss really a lot.
How  does this happen? Click 
here.